Refund Policy

This policy applies to DevCleaner Pro purchases made directly through our checkout. It explains how to cancel a yearly renewal and contact us about a purchase. Refunds, withdrawal periods and consumer remedies depend on the law that applies to you. This policy does not reduce any right that cannot legally be excluded.

1. How to contact us

Email hello@devcleaner.app with “Refund or cancellation” in the subject. Include the purchase email, approximate purchase date and the plan, but do not send full card details or your license key. We may ask for reasonable information to locate and verify the transaction.

2. Withdrawal and change-of-mind requests

Some consumer laws give you a period to withdraw from an online purchase, including in some cases a 14-day withdrawal period. The start date, exceptions, notice requirements and any effect of beginning digital supply vary by country and by the type of purchase. Contact us promptly if you want to withdraw; tell us clearly that you are withdrawing and include enough information to identify the order.

We will honour any withdrawal or cancellation right that applies to your purchase. If a law permits a withdrawal right for digital content to end when supply begins, we will rely on that exception only where the required consent, acknowledgement and confirmation were obtained as required by that law. Nothing in this policy or in the checkout is intended by itself to waive a statutory right.

Outside a statutory withdrawal period or another legal entitlement, we do not promise a refund simply because you changed your mind or no longer need the product. You can still contact us and we will review the circumstances, but any goodwill refund is discretionary.

3. Defects and service problems

If the license was not delivered, activation fails, or a material software problem prevents the advertised paid feature from working, contact us. We will investigate and provide the remedy required by the law that applies to your purchase. Depending on that law and the circumstances, remedies may include bringing the digital content into conformity, a price reduction, termination or a refund. This policy does not restrict the remedy or order of remedies available to you under mandatory local law.

4. Yearly subscription cancellation

You can cancel a yearly plan using the cancellation method in your Stripe receipt or customer portal, or by emailing us at hello@devcleaner.app. Cancellation stops future renewals. Unless local law or your purchase terms say otherwise, access continues until the end of the current paid period. Cancelling a renewal does not by itself refund a period already paid, and does not limit any separate statutory withdrawal or refund right.

5. How refunds are paid

Where a refund is due, it will be made using the method and within the time required by applicable law. Where the law allows, we use the original payment method. We will tell you if we need reasonable information to locate or verify the transaction. Your payment provider or bank controls when a processed refund appears on your statement.

6. Trials, lifetime purchases and taxes

The 14-day trial is free and does not automatically convert into a paid plan. If you later make a purchase, the purchase date and any applicable statutory withdrawal period are determined under the law that applies to that purchase. A lifetime license is a one-time purchase with no renewal; “lifetime” does not remove consumer remedies. Taxes and the final amount payable are shown in checkout where applicable.

7. No waiver; local rights

Nothing in this policy waives mandatory consumer rights. Depending on your location, you may have a statutory right to withdraw from an online purchase, remedies for non-conforming digital content or services, and rights concerning renewal or cancellation. Those rights, including their conditions and exceptions, are determined by local law. If this policy gives you a more favourable contractual right, we will honour that right.

8. Changes and contact

We may update this policy for future purchases. We will post the current version and its date. A change will not take away a right attached to a purchase already made.

Questions or requests: hello@devcleaner.app. BO Gastro Services s.r.o., Kaprova 42/14, 110 00 Praha 1, Czech Republic.

Quick answers

Can I request a refund if I changed my mind?

You may have a statutory withdrawal right, depending on your location, the purchase and when digital supply began. Outside a legal entitlement, refunds for change of mind are not guaranteed. Contact hello@devcleaner.app promptly so we can review your request.

How do I stop a yearly renewal?

Use the cancellation method in your Stripe receipt or customer portal, or email hello@devcleaner.app.

Does a free trial become a paid plan?

No. Starting a trial does not automatically start a paid subscription.